1. Who We Are

AAMEVOL Living Ltd (“AAMEVOL Living”, “we”, “us” or “our”) provides premium non-regulated companionship, independent-living and lifestyle support services.

For personal information that we determine the purposes and means of processing, AAMEVOL Living Ltd acts as the data controller. In some arrangements, our role may differ depending on the services and contractual responsibilities involved.

Organisation: AAMEVOL Living Ltd
Website: https://aamevol-living.com/
Privacy enquiries: sn@aamevol-living.com

2. Personal Information We May Collect

Depending on your relationship with us, we may collect and process the following categories of personal information.

Identity & Contact Information

• Name, preferred name and title.
• Postal address and service location.
• Email address and telephone number.
• Emergency or nominated contact details.
• Communication and accessibility preferences.

Service Information

• Enquiry and booking information.
• Selected services and support preferences.
• Appointment and scheduling records.
• Relevant visit notes and service updates.
• Feedback, complaints and service correspondence.
• Relevant safety or safeguarding information.

Billing & Transaction Records

• Invoices, payment status and receipts.
• Billing contacts and payment references.
• Records needed for accounting and administration.

Payment card or bank information may be processed by external payment providers. The precise information available to AAMEVOL depends on the payment arrangement.

Website & Technical Information

• IP address and device information.
• Browser type and operating system.
• Website usage information.
• Cookie identifiers, where applicable.
• Contact-form submissions and messages.

Employment, Recruitment & Partner Information

• Employment history and qualifications.
• Recruitment applications and interview records.
• Right-to-work and identity documentation.
• DBS information where relevant and lawful.
• Training, suitability and compliance records.
• Professional and business contact information.

3. How We Collect Personal Information

We may obtain information:

• Directly from you when you contact us.
• Through website enquiry and booking forms.
• During service assessments and consultations.
• During the delivery of agreed services.
• From authorised family members or representatives.
• From relevant service professionals or partners.
• Through recruitment and employment processes.
• From website technologies, where applicable.

Where information is supplied by someone other than the individual concerned, we consider whether there is an appropriate lawful basis and whether additional privacy information should be provided.

4. How We Use Personal Information

We may process personal information for the following purposes:

• Responding to enquiries and requests.
• Assessing and arranging suitable services.
• Managing bookings and scheduling.
• Delivering agreed non-regulated support.
• Communicating with clients and authorised contacts.
• Managing billing and payment records.
• Handling complaints, feedback and safeguarding matters.
• Managing employees, Companions and service partners.
• Maintaining appropriate business and compliance records.
• Protecting the security and operation of our website.
• Meeting applicable legal and regulatory obligations.

We do not use personal information for unrelated purposes without an appropriate lawful basis and any additional information or permissions required by law.

5. Our Lawful Bases for Processing

Under the UK GDPR, processing personal information requires a lawful basis. The basis depends on the particular activity and circumstances.

This table is an overview. Each processing activity must be assessed against the lawful basis that actually applies. Where consent is the lawful basis, you may withdraw it at any time, without affecting processing already carried out lawfully.

6. Health, Safeguarding & Other Sensitive Information

Some services may involve information about health, disability, accessibility requirements or other sensitive matters.

We seek to collect only information reasonably necessary for an identified and lawful purpose, such as assessing whether a non-regulated service is suitable or supporting safe delivery.

Where special-category information is processed, we require both an Article 6 lawful basis and an applicable Article 9 condition under the UK GDPR. Additional requirements under the Data Protection Act 2018 may also apply.

We do not assume that a general service agreement provides unrestricted permission to collect or share sensitive information.

Access to sensitive information should be restricted to appropriately authorised people who need it for legitimate purposes.

7. Family Members & Authorised Representatives

AAMEVOL Living offers services that may involve communication with family members, emergency contacts or other representatives.

We do not automatically share a client’s personal information with relatives simply because of their relationship to the client or because they are paying for a service.

Information is shared where there is appropriate consent, lawful authority or another valid legal basis.

We consider the client’s preferences, confidentiality, relevant safeguarding concerns and any applicable legal authority before providing information to others.

A nominated emergency contact does not, by itself, have unrestricted access to the client’s personal records.

8. Who We May Share Information With

Where necessary and lawful, information may be shared with:

• Authorised AAMEVOL personnel.
• Relevant Companions delivering agreed services.
• Independent specialist partners involved in agreed arrangements.
• Approved scheduling, hosting and administrative providers.
• Accountants and professional advisers.
• Payment processing providers.
• Authorised family members or representatives.
• Public authorities where legally required or otherwise lawful.
• Emergency services where disclosure is necessary and lawful.

We seek to limit disclosures to information relevant to the specific purpose.

Where an external provider processes personal information on our behalf, appropriate data-processing terms and security safeguards should apply. Independent providers may also have their own privacy obligations.

We do not sell personal information to third-party data brokers.

9. International Data Transfers

Some technology or business service providers may process or access personal information outside the United Kingdom.

Where personal information is transferred internationally, we assess the destination, the recipient’s role and the applicable UK data protection requirements.

Where required, appropriate transfer safeguards may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum or another legally permitted mechanism.

Details of relevant international transfers and applicable safeguards can be requested using the contact information below.

10. How We Protect Information

We aim to apply appropriate technical and organisational safeguards, taking account of the nature of the information and risks involved.

Such safeguards may include:

• Access controls and role-based permissions.
• Appropriate password and authentication practices.
• Confidentiality requirements for personnel.
• Secure storage and transmission arrangements.
• Staff awareness and data protection training.
• Procedures for identifying and responding to incidents.
• Periodic review of access and retention requirements.

No internet-based system can guarantee absolute security. We assess and respond to personal data incidents in accordance with applicable legal requirements.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, accounting, safeguarding and record-keeping requirements.

Retention periods depend on the category of information, the service involved and the applicable legal or operational requirements.

We consider factors such as:

• How long information is needed to deliver services.
• Applicable statutory record-keeping requirements.
• Potential disputes or legal claims.
• Safeguarding and incident-management requirements.
• Whether information can be securely deleted or anonymised.

12. Your Data Protection Rights

Subject to the circumstances and applicable legal exceptions, you may have the right to:

• Be informed about how your information is used.
• Request access to your personal information.
• Request correction of inaccurate information.
• Request erasure in applicable circumstances.
• Request restriction of certain processing.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.
• Exercise rights relating to qualifying automated decisions.

You can make a privacy rights request by contacting sn@aamevol-living.com .

We may need to verify your identity before responding. We normally respond within one month, subject to permitted extensions and applicable legal rules.

13. Cookies & Website Analytics

Our website may use cookies or similar technologies to support essential website functions, remember preferences and, where enabled, measure usage or support marketing.

Strictly necessary technologies may be used where legally permitted. Non-essential cookies and similar technologies generally require appropriate consent before they are placed or accessed.

Where consent is required, users should be able to accept or reject non-essential technologies and revisit their choices.

Further details of the actual cookies, providers, purposes and durations should be included in our Cookie Policy.

14. Marketing Communications

We may send service information, newsletters or promotional communications where permitted by applicable data protection and electronic marketing law.

Where consent is required, we seek it before sending marketing messages. Other permitted marketing arrangements are assessed under the applicable rules.

You can ask us to stop direct marketing at any time by contacting us or using an unsubscribe option where one is provided.

15. Recruitment, Companions & Trusted Partners

We may process personal information about job applicants, employees, Companions, contractors and prospective Trusted Partners.

This may include identity, contact details, employment history, qualifications, suitability checks, training records and other information relevant to the role.

Criminal offence information, including DBS-related information, is subject to additional legal requirements. Such information must only be processed where lawful and necessary.

Additional privacy notices may be provided to applicants, employees or partners where more detailed information is required.

16. Complaints & the ICO

If you have concerns about how we handle your personal information, please contact us so we can investigate and respond.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

17. Contact Us About Privacy

If you have a question about this Privacy Policy, wish to exercise your rights or want to raise a concern, please contact:

AAMEVOL Living Ltd
Bedfordshire, United Kingdom
Email: sn@aamevol-living.com
Website: aamevol-living.com

Please do not include unnecessary sensitive personal information in your initial email.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or applicable legal requirements.

The date displayed at the top of this page indicates when the policy was last updated. Where appropriate, we will provide additional notice of material changes.